HeyHalaal Certified Reviewer Programme — Terms & Conditions
1. Voluntary Participation & No Remuneration
Participation in the HeyHalaal Certified Reviewer Programme is entirely voluntary.
No payment, remuneration, compensation, reward, gift, or benefit of any kind is provided or implied for any review submitted, whether before or after certification.
Reviewers may not solicit or accept any form of payment from businesses in exchange for reviews.
2. Eligibility
Applicants must be 18 years of age or older.
Applicants must be genuine consumers of halal food products and/or services in South Africa.
Employees, owners, directors, family members, or close associates of a business may not review that business unless the conflict of interest is fully disclosed in the review.
3. Code of Conduct
Reviewers must submit honest, accurate, and impartial reviews based solely on their genuine personal experience.
Reviews must not contain offensive, derogatory, defamatory, racist, sexist, or otherwise harmful language or content.
Reviewers must not make unsubstantiated claims about a business, its owners, staff, or products.
Reviews must not be used to promote competing businesses, third-party services, or for any commercial or marketing purpose.
Reviewers may not submit more than one review per business per distinct visit.
Reviewers must not engage in review manipulation, coordinated reviewing campaigns, or reciprocal review arrangements.
4. Conflict of Interest Declaration
Reviewers must disclose any personal, professional, or financial relationship with a business before or within the review.
HeyHalaal reserves the right to remove any review where a conflict of interest is identified or suspected, at its sole discretion.
5. Content Ownership & Licence
You retain ownership of the original content you submit. By submitting a review, you grant HeyHalaal a non-exclusive, royalty-free, irrevocable, worldwide licence to publish, display, adapt, translate, and distribute your review content across the HeyHalaal platform and related marketing materials, without further consent or compensation.
HeyHalaal may anonymise or edit review content for clarity, length, or compliance with these terms.
6. Moderation
All reviews — including those submitted by Certified Reviewers — are subject to moderation prior to publication.
HeyHalaal's moderation team reserves the right to approve, edit, withhold, delay, or reject any review at its sole and absolute discretion, without obligation to provide a reason.
Moderation decisions are final. Reviewers may not appeal a moderation decision.
7. Right to Remove Reviews
HeyHalaal may remove any published review at any time, without notice and without obligation to provide a reason.
Grounds for removal include, but are not limited to: violation of these terms, complaint from a listed business, discovery of a conflict of interest, legal obligation, or platform policy update.
Business owners may report a review for assessment; final removal decisions rest solely with HeyHalaal.
8. Right to Decline or Remove Reviewer Accounts
HeyHalaal reserves the right to decline any application to the Certified Reviewer Programme at its sole discretion, without providing a reason.
HeyHalaal may suspend or permanently remove a Certified Reviewer account at any time, without notice and without obligation to provide a reason.
Removal of a reviewer account may result in the removal of all reviews submitted under that account.
9. Review Expiry
Reviews represent a consumer's experience at a specific point in time. To maintain relevance and accuracy for the community, reviews older than 36 months may be archived or removed in a future platform update.
HeyHalaal will provide reasonable notice before implementing any expiry policy.
10. No Liability
Reviews represent the personal opinion of the individual reviewer and do not represent the views, positions, or endorsements of HeyHalaal, Jibraeel Management Consulting CC, or any halal certification body.
HeyHalaal accepts no liability for the accuracy, completeness, or legal consequences of any review published on the platform.
Reviewers accept full and sole responsibility for the content they submit and indemnify HeyHalaal against any claim, loss, or liability arising from that content.
11. Privacy & POPIA
Personal information collected during the application process is processed in accordance with the Protection of Personal Information Act, 2013 (POPIA) and HeyHalaal's Privacy Policy.
Your full name will not be displayed publicly. Only your first name and initial will appear on approved reviews, unless you select the anonymous option.
Your email address and contact details will not be shared with any third party without your explicit consent, except where required by law.
12. Amendments
HeyHalaal reserves the right to amend these terms at any time. Continued participation in the programme following notice of any amendment constitutes acceptance of the updated terms.